Welcome to Divyanshi Cab (Divyanshi Transport Business Private Limited). When you utilize our technology platform, phone booking, or transport services, you agree to comply with the terms and conditions outlined below.
1. Definitions
- ‘Vehicle’: Any taxi, sedan, SUV, or hatchback provided to the customer for the performance of the booked transportation service.
- ‘Company’ or ‘We’: Divyanshi Transport Business Private Limited (Divyanshi Cab), including authorized representatives, operations managers, and customer support executives.
- ‘Customer’ or ‘You’: Any individual or corporate representative availing of cab booking services.
- ‘Service Provider’: The commercial vehicle owner or licensed driver rendering the journey service.
- ‘Force Majeure Event’: Strikes, natural calamities, highway disruptions, governmental regulations, severe weather, or unforeseen circumstances beyond reasonable operational control.
2. General Booking Conditions
- Divyanshi Cab facilitates technology-enabled cab reservations across Bihar connecting passengers with verified vehicle operators and drivers.
- Upon receiving your booking request via phone, WhatsApp, or website, we assign a dedicated vehicle and communicate driver details along with vehicle registration.
- All customers agree to provide accurate pickup location, contact number, and travel timing during reservation.
- Customers must treat driver partners respectfully and refrain from smoking, consuming alcohol, or causing damage to the vehicle interior.
3. Distance & Fare Policies
- One Way & Outstation Rides: Fares are calculated based on the complete journey distance (pickup to destination plus return leg) at standard vehicle per-kilometer rates to ensure an exclusive private vehicle is reserved for you.
- Local Rentals: Fares include the specific hour and kilometer quota chosen in your package (e.g. 4hr/40km, 8hr/80km). Additional hours or distance beyond package limits will be billed at standard published rates.
- State border taxes, toll plazas, and airport parking tickets (where applicable) are billed transparently as per actual receipts.
4. Cancellation & Rescheduling
- Customers can cancel or reschedule bookings by calling our 24x7 helpline at +91 72095 32526 prior to driver dispatch without penalties.
- If cancellation occurs after the driver has reached your doorstep, a nominal minimum dispatch fee may apply.
5. Safety & Compliance
- All commercial vehicles operate with active insurance, fitness certificates, and speed limit compliance under Motor Vehicles Act.
- For any safety concerns or route queries during transit, passengers can contact our 24x7 central support desk immediately.